Cancellation, Reschedule, Refund & Rain Policy
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1. If a passenger wants to cancel or reschedule a booking, the request must be made to pedaleamexico@gmail.com in writing. The date/time of cancellation or rescheduling will be the date/time that Pedalea Mexico receives the email.
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2. If a passenger wants to reschedule a booking, Pedalea Mexico offers 100% credit to a tour of less or equal value in the future, without charge if Pedalea Mexico is notified more than 48 hours before the tour start, or against a reschedule fee of 20 USD per passenger if Pedalea Mexico is notified within 48 hours of the tour start. The rescheduled date will depend on the tour schedule availability. Special conditions apply to rescheduling of tours booked between December 20th of a given year and January 5th of the immediately following year (please see point 4).
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3. If a passenger wants to cancel a booking, Pedalea Mexico offers a 100% refund if the reservation is cancelled more than 48 hours (2 days) prior to the scheduled tour. If the cancellation request is made between 48 and 24 hours of the tour start time Pedalea Mexico will refund 50% of the payment. If Pedalea Mexico is notified less than 24 hours before the tour start, no refund will apply Special conditions apply to cancellation of tours booked between December 20th of a given year and January 5th of the immediately following year (please see point 4).
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4. If a passenger booked on a tour taking place between December 20th of a given year and January 5th of the immediately following year, wants to reschedule his/her tour (regular or private) the passenger must pay an additional 20 USD reschedule fee per passenger.
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5. Rain Policy- In the case of drizzle or light rain, it shall be assumed that the tour will be going as scheduled unless otherwise notified by Pedalea Mexico to the passenger. Pedalea Mexico will cancel the tour in cases of extreme weather that compromise the safety of the passengers which include hard rain, lightning, thunder and/or flooding. Pedalea Mexico provides rain ponchos and other measures to mitigate the weather, therefore, if the tour goes out and the passenger decides to cancel their booking, he/she will be refunded 50% of their payment or given 100% credit to a future tour of equal or less value.
